General Terms and Conditions (GTC)
**1. Purpose** These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between L'Atelier de Cuisine ("the Service Provider") and its customers ("the Customer"), whether professional or private, for the organization of events. Any order implies unreserved acceptance of these GSC. ---
**2. Orders and confirmation** 2.1 All orders must be confirmed by the Customer in writing (e-mail or physically signed). 2.2 The Provider reserves the right to refuse any order confirmed less than 72 hours before the event, unless otherwise agreed. 2.3 The order is final only after validation by the Provider and payment of the deposit (see article 3). ---
**3. Terms of payment** 3.1 Deposit : - A deposit of 50% of the total amount of the quotation must be paid when the order is confirmed. 3.2 Payment of balance: - The remaining balance must be paid by the day of the event at the latest. - Exceptional payment extensions may be granted, provided that a prior request is sent to the sales department and approved in writing by the Service Provider. 3.3 Late payment : - In the event of late payment on a total amount less than or equal to MXN 10,000, penalties of MXN 1,000 will be applied per month of delay from the first day of delay. For amounts over MXN 10,000, a penalty of 10% of the total amount will be applied per month of delay, also from the first day. - After this period, the Service Provider may initiate collection proceedings. 3.4 Method of payment : Payments may be made by bank transfer, cheque or cash (within legal limits). ---
**4. Modifications and cancellations** 4.1 Any request for modification must be communicated in writing to the Provider at least 72 hours before the date of the event. After this time, no modification can be guaranteed. 4.2 In the event of cancellation by the Customer : - More than 7 days before the event: the deposit will be reimbursed, less administrative costs (1,000 MXN). - Between 7 days and 72 hours before the event: the deposit will be retained in full. - Less than 72 hours before the event: the full amount of the quote will be invoiced. 4.3 In the event of cancellation by the Provider for reasons beyond its control (force majeure, unforeseen event), the deposit will be refunded in full. 4.4 In the event of modification or cancellation of information concerning the event location less than 72 hours before the event, penalties of 1,000 MXN or 10% of the total amount of the quote (whichever is greater) will be applied. ---
**5. Responsibilities** 5.1 The Service Provider undertakes to provide services in accordance with the validated order. However, the Service Provider shall not be held liable in the event of force majeure or unforeseeable circumstances. 5.2 The Customer is responsible for the conformity of the information provided for the performance of the service. Any error attributable to the Customer may result in additional charges. 5.3 If the location of the event has not been visited beforehand by the Service Provider and unforeseen constraints are discovered on the day of the event (difficult access, lack of space for unloading, floors to be climbed without an elevator, etc.), additional costs may be invoiced to the Customer. These costs will be calculated according to the difficulty encountered, with a fixed minimum of MXN 1,500. ---
**6. Disputes** 6.1 Any dispute relating to the performance of these GTS must be settled amicably between the parties. 6.2 In the absence of amicable agreement, the competent courts will be those having jurisdiction over the Provider's registered office. ---
**7. Acceptance of Terms and Conditions**.
By validating his/her order, the Customer acknowledges having read these General Terms and Conditions of Sale and accepts them unreservedly.
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